Support, Grievance & Refund Policy — Bali Yoga Retreats

Bali Yoga Retreats is committed to a transparent, fair, and supportive experience for every student who chooses to train, retreat, or grow with us in Ubud, Bali.

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

Bali Yoga Retreats is committed to a transparent, fair, and supportive experience for every student and visitor who chooses to train, retreat, or grow with us in Ubud, Bali. This page sets out our complete policies on fees and refunds, community participation standards, formal grievance redressal as required under Indian law, and how to reach our student support team.

Part A: Enrollment Fee & Refund Policy

1. Two-Component Fee Structure

The total published fee for all Bali Yoga Retreats programs consists of two independent and separately governed components:

20% Enrollment Consultation Fee — collected by Proponent Technologies Pvt. Ltd. before the student's departure from their home country
80% Course Fee Balance — collected directly by Bali Yoga Retreats on the student's arrival at the school in Ubud, Bali

Each component is subject to its own refund and dispute resolution policy as set out below.

2. Enrollment Consultation Fee — Non-Refundable Policy (20% Component)

The Enrollment Consultation Fee collected by Proponent Technologies Pvt. Ltd. is strictly and unconditionally non-refundable. This fee represents full and fair payment for consultation services that are considered completely delivered upon the issuance of your enrollment confirmation.

The enrollment consultation service is deemed fully rendered upon completion of all of the following:

Your personalised course needs assessment and program matching has been completed
A program recommendation tailored to your background and aspirations has been provided
Your formal enrollment confirmation letter has been issued
Pre-arrival orientation materials covering campus life, daily timetables, packing guidance, and Bali travel information have been dispatched
At least one follow-up communication confirming your arrival schedule has been made

The non-refundable nature of this fee applies without exception in all circumstances, including but not limited to:

Voluntary withdrawal from the program at any point prior to arrival in Bali
Medical conditions, physical injuries, or health emergencies arising before the Batch Commencement Date
Visa rejection, passport issues, flight cancellations, or any other travel impediment
Significant changes in personal, financial, or professional circumstances
Natural disasters, pandemics, government travel restrictions, or any other force majeure event (note: in such circumstances BYR will make reasonable efforts to offer a batch transfer under Section 3.5, but the Enrollment Consultation Fee remains non-refundable as the consultation service has been fully rendered)
Withdrawal of parental or guardian consent for students aged 16–17 who enrolled with such consent, or any inability of a minor student to travel or participate
Dissatisfaction with any aspect of the pre-enrollment communication or administrative process

We earnestly encourage all prospective students to thoroughly review all program information, campus guidelines, course prerequisites, and accommodation details before completing payment. We strongly recommend purchasing comprehensive travel, health, and trip cancellation insurance well in advance of enrollment.

All queries and disputes concerning the Enrollment Consultation Fee must be directed exclusively to Proponent Technologies Pvt. Ltd.

3. Course Fee Balance — Refund & Transfer Policy (80% Component)

The course fee balance paid directly to Bali Yoga Retreats on arrival is non-refundable once paid. The following specific provisions apply:

3.1 One-Time Batch Transfer Facility

In circumstances where you are genuinely unable to attend your enrolled batch, the Course Fee Balance (80%) may be transferred one time only to a future batch, subject strictly to all conditions listed below.

A Written Intimation by email to info@baliyogaretreats.org must be submitted before the original Batch Commencement Date
For transfer to the immediately following batch: Written Intimation must be received no later than 15 days before the original Batch Commencement Date
For transfer to any later future batch: Written Intimation must be received no later than 30 days before the original Batch Commencement Date
The new batch must commence within 12 months of the original enrollment confirmation date
Approval of the transfer is subject to seat availability in the requested future batch — Bali Yoga Retreats does not guarantee availability
If the fee for the new batch is higher than the original, the student must pay the difference before the new batch begins. If lower, no refund of the price difference will be issued
Once a batch transfer has been utilised, no further transfer, cancellation, or adjustment is available under any circumstance

3.2 Circumstances Where Batch Transfer Is Not Available

The student has already joined or commenced the program in any capacity, including attending orientation or the first class
The required Written Intimation notice period (15 or 30 days as applicable) was not observed
A batch transfer has already been utilised once for the same enrollment
The 12-month window from the original enrollment confirmation date has elapsed
The student was dismissed from the program for violation of the Code of Conduct

3.3 Early Departure

No refund, credit, adjustment, or batch transfer will be granted to any student who leaves the program before its scheduled conclusion, regardless of the reason
All accommodation, meals, and services already availed are considered delivered and consumed and are non-refundable
Where a student departs early without having settled the full course fee balance, Bali Yoga Retreats reserves the right to invoice for all services rendered at the applicable daily rate

3.4 BYR-Initiated Cancellation or Rescheduling

In the rare event that Bali Yoga Retreats is required to cancel or reschedule a batch for operational reasons — such as insufficient enrollment, teacher unavailability, or unforeseen facility issues:

The student will be offered a complete transfer of fees paid to the next available batch of the same program at no additional charge
Bali Yoga Retreats shall bear no liability for any travel costs, visa fees, flight bookings, alternative accommodation, or other expenses incurred by the student in anticipation of the cancelled batch
In the exceptional circumstance where Bali Yoga Retreats is unable to offer an alternative batch within 12 months, a refund of the Course Fee Balance paid directly to BYR (the 80% component only) will be processed

3.5 Force Majeure

Neither Bali Yoga Retreats nor the student shall be held in breach of these Terms as a result of failure to perform obligations caused by circumstances entirely beyond the reasonable control of either party — including natural disasters, flooding, volcanic activity, earthquakes, epidemics, pandemics, government travel prohibitions, civil unrest, or utility failures. In such events:

Bali Yoga Retreats will make all reasonable efforts to reschedule the affected program batch
Affected students will be offered a fee transfer to the next available equivalent batch at no additional cost
No cash refund shall be issued for force majeure cancellations, except where BYR is unable to offer an alternative batch within 12 months, in which case the 80% course fee balance paid directly to BYR will be refunded
Bali Yoga Retreats shall not be liable for any consequential losses including travel bookings, visa costs, or other pre-arranged expenses

Part B: Community Standards & Participation Guidelines

4. Community Participation Standards

The Bali Yoga Retreats community — both on-campus in Ubud and across our digital platforms — is a welcoming, respectful, and purpose-driven space. All students and visitors participating in our online community spaces, including our website, social media channels, and review platforms, are expected to abide by the following standards:

4.1 Encouraged Contributions

Genuine, honest, and constructive testimonials based on your personal experience at BYR
Thoughtful questions about our programs, campus life, yoga practices, or the enrollment process
Reflections on your personal transformation and yogic journey that may inspire fellow students
Respectful and uplifting dialogue that honours the spirit of the Bali Yoga Retreats community

4.2 Conduct That Is Not Permitted

Commercial solicitation, affiliate promotions, spam, or advertising of any third-party product or service
Defamatory, threatening, abusive, discriminatory, or sexually explicit content of any kind
Posting false, exaggerated, or misleading information about Bali Yoga Retreats, its teachers, staff, or students
Reproducing or sharing BYR's proprietary course content, curriculum, or materials without authorisation
Impersonating any member of the Bali Yoga Retreats team, faculty, or student community
Any content that violates applicable Indian law, including the Information Technology Act, 2000

4.3 Content Moderation

Bali Yoga Retreats reserves the right to review, approve, edit, withhold, or permanently remove any user-generated content — including testimonials, comments, and social media interactions — at our sole discretion and without prior notice. Published student testimonials and reviews reflect the personal experiences and individual opinions of those students and do not constitute official statements or endorsements by Bali Yoga Retreats or any member of its faculty.

Part C: Grievance Redressal

5. Grievance Officer — Statutory Appointment

In accordance with the requirements of the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, Bali Yoga Retreats has formally appointed a Grievance Officer to receive, acknowledge, and resolve complaints from students and website users relating to personal data, digital content, enrollment matters, and service delivery.

Detail	Information
Full Name	Yogi Vishnu Panigrahi
Designation	Founder & Director, Bali Yoga Retreats
Email	info@baliyogaretreats.org
Phone / WhatsApp	+62 813 2881 810
Address	Bali Yoga Retreats, No 77 A, Jl. Bisma, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia

6. Types of Grievances & Correct Escalation Path

Nature of Grievance	Direct To	When to Raise
Enrollment Consultation Fee dispute	Proponent Technologies Pvt. Ltd.	Any time
Course fee balance or billing dispute	BYR Grievance Officer via email	Any time
On-campus experience (accommodation, meals, classes, facilities, staff conduct)	Student Coordinator on campus (contact details provided in your enrollment confirmation letter and pre-arrival documentation)	During the program. Post-departure complaints may not be considered
Certification, Yoga Alliance registration, or academic dispute	BYR Grievance Officer via email	Any time via email
Personal data or privacy concern	BYR Grievance Officer via email	Any time via email
Disciplinary matter or Code of Conduct concern	BYR Administration	During the program

7. Submitting a Formal Grievance

To raise a formal grievance with Bali Yoga Retreats, please send a written communication to our Grievance Officer at info@baliyogaretreats.org. Your submission should include:

Your full name and registered contact information (email address and phone number)
The full nature and details of your grievance or complaint
The specific course, batch, program, or service to which the grievance relates
A clear chronological account of the events giving rise to the grievance
Any supporting documentation, email correspondence, screenshots, or other relevant evidence

Grievances submitted without adequate detail may require additional follow-up clarification before formal processing can begin.

8. Grievance Resolution Timelines

Stage	Committed Timeline
Acknowledgement of grievance receipt	Within 48 hours (2 business days) of receipt
Initial assessment and substantive response	Within 15 calendar days of receipt (in compliance with IT Intermediary Guidelines Rules, 2021)
Full resolution or formal escalation notice	Within 30 calendar days of receipt
Complex cases involving third parties	Additional time may be required — the student will be kept informed at each stage

Bali Yoga Retreats is committed to handling all grievances with fairness, impartiality, confidentiality, and respect for all parties involved.

9. Governing Law & Jurisdiction

This Support, Grievance & Refund Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with enrollment fees, refunds, batch transfers, or grievance resolution that are not resolved through the process outlined above shall be subject to the exclusive jurisdiction of the courts in Rishikesh, Uttarakhand, India. International students enrolling in our programs expressly consent to this jurisdiction.

10. Escalation Beyond BYR

If you remain dissatisfied with the outcome of the grievance resolution process provided by our Grievance Officer, you may escalate your complaint to the appropriate statutory authority under Indian law. For data protection grievances specifically, the Data Protection Board of India — once formally constituted under the Digital Personal Data Protection Act, 2023 — will serve as the appellate authority for unresolved matters.

Part D: Student Support Services

11. How We Support You

Our student support team is available to assist with a wide range of pre-enrollment, on-program, and post-program needs, including:

Detailed guidance on choosing the right program — Multi-Style YTTC, Kundalini YTTC, Ayurveda TTC, Yin Yoga TTC, Aerial Yoga TTC, Acro Yoga TTC, Kids Yoga TTC, Prenatal Yoga TTC, or Retreat
Information on campus facilities, accommodation room categories, yogic meal arrangements, and daily timetables in Ubud
Logistics support for your arrival in Bali including airport transfers, visa guidance, and local travel tips
Post-program certification tracking and Yoga Alliance RYT 200/300/500 registration guidance
Workshop bookings, group enrollment, and partner or corporate program enquiries

12. Contact Our Support Team

Reach Out To Us

Bali Yoga Retreats
No 77 A, Jl. Bisma, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia
Email: info@baliyogaretreats.org
Phone / WhatsApp: +62 813 2881 810
Website: https://baliyogaretreats.org/

Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM WITA (Bali Time, UTC+8). We aim to respond to all enquiries within 24 to 48 hours on working days. For time-sensitive matters, please reach us directly by phone or WhatsApp at +62 813 2881 810.